Refund policy

REFUND & EXCHANGE POLICY

At VIRAJDESIGNS, we are committed to providing quality products and ensuring that every order reaches you in excellent condition.

1. REFUND & EXCHANGE ELIGIBILITY

We offer a 7-day exchange window from the date the product is delivered.

We accept exchanges in the following cases:

• Size-related issues
• Product received with a manufacturing defect
• Product received damaged
• Wrong product received

2. REFUND POLICY

Refunds are available only in the following situations:

• Product received damaged or defective and a replacement is not available
• Wrong product received and the correct product cannot be provided

Approved refunds will be processed to the original payment method.

We do not provide refunds for:

• Change of mind
• Color preference
• Style preference
• Products that have been worn, washed, altered, or damaged by the customer

3. CONDITIONS FOR EXCHANGE

To be eligible for an exchange:

• The product must be unused, unworn, and unwashed.
• Original tags and labels must remain attached.
• The product must be returned in its original packaging, where applicable.
• The product must not have stains, perfume/fragrance smell, marks, alterations, or signs of use.
• The exchange request must be raised within 7 days of delivery.
• The product must pass our quality inspection after we receive it.

Any product that does not meet these conditions may be rejected for exchange.

4. HOW TO RAISE A REFUND OR EXCHANGE REQUEST

Please contact us within 7 days of delivery with:

• Order number
• Product name
• Reason for refund/exchange
• Clear photos or video of the product, if applicable

Our team will review the request and confirm whether it is eligible.

5. IMPORTANT NOTE

Certain products may be non-returnable or non-exchangeable due to hygiene, customization, or product-specific reasons. Such exclusions will be clearly mentioned on the product page.